guaranteed the warmest boots + free shipping

Warmest Boot Guarantee

OZALIA Australia boots will be the warmest boots you've ever owned, guaranteed.

It really is one of those things that needs to be experienced to be believed. That's why we offer a 100% money back guarantee. If your new OZALIA Australia boots are not the warmest boots you've ever owned, we'll give you your money back!

If you don't think these are the warmest boots you've ever tried, or you are in anyway unhappy with your boots, please follow the steps below to arrange an exchange or refund.

STEP 1

Contact us and ask for a return/exchange request form. The form must be filled in correctly and emailed to OZALIA Australia within 30 days of receiving your order.

STEP 2

Upon receiving your correctly filled in return/exchange request form, we will email you a printable return shipping label and a return address to send the boots to (including all original packaging).

STEP 3

After your boots have been received by us, one of our returns staff will process your return or exchange within 7 days.

Please note: all products being returned for a refund or exchange must be in as new condition. Including; all original tags must be on boots, boots must be unworn, boots must be in original packaging and box. It's ok to try them on for size, but they must be in as new condition. 

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